❓ Frequently Asked Questions
Answers to all your questions about 995det
From opening an account to depositing money with bKash, claiming bonuses, and safe gaming — you will find clear answers to everything here.
995det has put together this detailed FAQ page covering the most common questions from players in Bangladesh. A total of 22 questions are organized across five categories with detailed answers — account and registration, deposits and withdrawals, games and rules, bonuses and promotions, and security and responsible gaming. If you still cannot find an answer, our 24/7 live chat support team is always ready.
Account and Registration
Account and Registration
To open an account at 995det, you need an active mobile number and a valid email address. You can create an account in just a few minutes by entering your name, mobile number, and password in the registration form. Please note that only those aged 21 or above are allowed to use this platform.
No, only one account per person is allowed. Creating multiple accounts violates 995det's rules and may result in all associated accounts being suspended. Create one account with accurate information and stay safe.
Go to the login page and click the "Forgot Password?" option. Enter your registered mobile number or email and a verification code will be sent to you. Use the code to set a new password. If you have trouble, contact our 24/7 live chat support.
Yes, account verification is required for security. Verifying your mobile number keeps your account protected and speeds up the withdrawal process. 995det uses SSL encryption to keep your information secure.
After logging in, you can update your email, password, and contact information from the account settings. However, if you need to change your registered name or date of birth, contact the support team and provide the necessary documents.
Deposits and Withdrawals
Deposits and Withdrawals
Deposits via bKash are generally instant — in most cases the funds appear in your account within a few minutes. The minimum deposit amount is ৳200. Keep a screenshot of the payment so you can send it to support if any issue arises.
To deposit via Nagad, go to the cashier section of 995det, select the Nagad option, and make the payment to the specified number. Confirm with the transaction ID. You can start depositing from a minimum of ৳200 and deposits are generally completed instantly.
Withdrawals at 995det are generally completed within 1 hour. The minimum withdrawal amount is ৳500. You can withdraw quickly via all three methods — bKash, Nagad, and Rocket. Having your account verification completed makes the process even faster.
995det does not charge any deposit or withdrawal fees of its own. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply their own transaction charges. Check the terms and conditions of the relevant service for details on those charges.
Yes, withdrawals via Rocket are fully supported at 995det. Select Rocket in the cashier section, enter the amount and mobile number, and confirm. Your funds will generally reach your Rocket account within 1 hour.
A withdrawal request can be cancelled before processing has begun. Contact live chat support quickly to do so. Once processing has started it generally cannot be cancelled, so verify your details carefully before submitting the request.
Games and Rules
Games and Rules
You will find the list of BPL matches in the cricket betting section of 995det. You can place bets both before the match starts and during play (live betting). You can bet on various markets including match winner, toss, and top run scorer. The rules for each market are displayed on screen.
Yes, 995det is fully mobile-friendly. You can access the site directly from any Android or iOS smartphone browser. No separate app download is needed — all games, payments, and support can be used easily from a mobile browser.
RTP is the mathematical rate representing what percentage of total wagers a game returns as winnings over the long term. It is a theoretical average — the result of a single session can differ from it. A higher RTP means a theoretically greater chance of returns, but each spin or hand is independent and does not depend on previous results.
Yes, real dealers from world-class providers such as Evolution Gaming and Ezugi are streamed in the live casino section of 995det. You can play roulette, baccarat, blackjack, and many other games with real dealers via live video.
Volatility, or variance, refers to how frequently and how large the rewards a slot game pays out. High volatility means less frequent but larger rewards; low volatility means more frequent but smaller rewards. Games at various levels are available in the slots section of 995det.
Bonuses and Promotions
Bonuses and Promotions
A 100% welcome bonus is available on your first deposit at 995det, up to a maximum of ৳20,000. For example: if you deposit ৳1,000 you will receive a further ৳1,000 in bonus, making your total balance ৳2,000. To claim the bonus, activate the designated offer at the time of your first deposit.
The wagering requirement means how much you need to wager before you can withdraw the bonus money. The wagering requirement for the 995det welcome bonus is 10 times (10x). This means if you receive a ৳1,000 bonus you can withdraw after placing a total of ৳10,000 in wagers.
The 995det VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. You advance to higher tiers by playing regularly. Reaching the Diamond tier earns you up to 1.0% weekly cashback. Benefits increase progressively at each tier.
Cashback is calculated each week based on your gaming activity. Weekly cashback rates are 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold, 0.8% at Platinum, and up to 1.0% at the Diamond tier. Cashback is credited directly to your account.
Bonus balance can be used on most games, however certain games may be excluded depending on the terms of a specific promotion. Read the full terms and conditions of each offer carefully. If you have any questions, ask in live chat and we will explain clearly.
Security and Responsible Gaming
Security and Responsible Gaming
995det uses advanced SSL encryption technology to keep your personal and financial information secure. Fair play policies are strictly followed and the results of all games are verifiable. Your security is our top priority.
995det is for those aged 21 or above only. This age limit is set to ensure responsible gaming and to protect young people from potential harm. Age is verified at registration and providing false information is prohibited.
Yes, as part of responsible gaming you can set daily, weekly, or monthly deposit limits in your account settings. This helps you keep your budget under control. Visit the responsible gaming page for more details.
Self-exclusion means requesting that your account be closed for a set period of time. It is an effective protective measure if you feel you cannot control your gaming habits. Contact the support team via live chat to request self-exclusion and we will assist you.
Playing again to recover losses, spending beyond your budget, hiding it from family — these are possible signs of addiction. If you feel gaming is having a negative impact on your life, take a break immediately and speak with our support team. You can find more information on the responsible gaming page.
Yes, the 995det support team provides assistance in Bengali via live chat 24 hours a day, 7 days a week. If you have questions about your account, payments, games, or anything else, write in Bengali in the live chat and you will get a quick resolution.
Still have questions?
Our support team is always by your side. Get in touch through any of the channels below.
Live Chat Support
Instant assistance in Bengali, 24/7. The fastest way to get a resolution on average. Open the chat window for any issue.
Email Support
For detailed questions, email us at: [email protected] — we will reply as soon as possible.
Contact Support
Our Bengali support team is available 24/7 for any questions. Chat with us on live chat right now.