995det Privacy Policy

Introduction

995det ("we", "us", "platform") provides a reliable online gaming service for users in Bangladesh. This privacy policy will inform you how 995det collects your personal information, the purposes for which it is used, who it is shared with, and how it is kept secure.

By using our website to create an account or access our services, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services and contact our support team.

995det always follows current data protection standards and takes both technical and organizational measures to ensure the security of your information.

1. Information We Collect

995det collects the following types of information. Information is collected directly from you, through automated technologies, and in some cases through third parties.

1.1 Registration and Account Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• Login credentials (username and password)
• Payment method details for financial transactions (bKash, Nagad, Rocket)
• Documents required for identity verification (national ID card or passport)

1.2 Transaction Information

• Deposit and withdrawal amounts and dates
• Bonus and promotion usage history
• Game play history and betting records
• Wallet balance and transaction details

1.3 Technical Information

• IP address and device identifier
• Browser type and version
• Operating system information
• Cookie and session data
• Pages visited and time spent

1.4 Communication Information

• Content of messages sent via live chat or email
• Records of conversations with the support team
• Information related to complaints or reviews

2. Purpose of Data Collection

995det uses your information for the following lawful purposes. We never misuse your information and do not retain data beyond what is necessary.

• To create, verify, and manage accounts
• For age verification (to confirm 21+) and identity verification
• To process financial transactions and carry out deposits and withdrawals
• To provide bonuses, promotions, and rewards
• To improve the quality of gaming services and deliver a personalized experience
• To prevent fraud, money laundering, and unauthorized access
• To fulfill legal and regulatory obligations
• To provide customer support and resolve complaints
• To ensure responsible gaming and handle self-exclusion requests
• To send relevant promotional messages and updates (with your consent)

3. Cookies and Tracking Technologies

995det uses cookies and similar tracking technologies on its website. Cookies are small data files stored in your browser that help make your visit more effective.

3.1 Essential Cookies

These cookies are essential for the core functioning of the website. They include login sessions, security verification, and basic navigation. These cookies cannot be disabled.

3.2 Functionality Cookies

Used to remember your preferences such as language selection, game settings, and personalized content.

3.3 Analytics Cookies

Used to analyze website traffic and user behavior, which helps improve the quality of the service. This data is processed in aggregated and anonymized form.

You can control or disable most cookies by changing your browser settings. However, this may reduce the functionality of some services.

4. Sharing and Disclosure of Information

995det does not sell your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Provider Partners

Only the information necessary for service operations is shared with payment processors (bKash, Nagad, Rocket), game software providers (Pragmatic Play, Evolution Gaming, JILI, Spribe, and others), and technology service providers. All such partners operate under strict confidentiality agreements.

4.2 Legal Obligations

Information may be disclosed in accordance with valid legal orders from courts, investigative agencies, or government authorities. It is our responsibility to report suspicious transactions to the relevant authorities in compliance with anti-money laundering regulations.

4.3 Security Requirements

Information necessary to investigate or prevent fraud, account hacking, or other criminal activities may be shared with the relevant authorities.

Outside of the circumstances listed above, your information is not disclosed to any third party.

5. Data Protection and Security Measures

995det applies industry-standard technical and organizational security measures to protect your information. The key elements of our security framework are:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is sent through encrypted channels.
• Password Hashing: Your password is never stored in plain text — strong hashing algorithms are used.
• Two-Factor Authentication (2FA): Two-step security verification is available when accessing your account.
• Access Control: Only authorized personnel can access necessary information on a limited basis.
• Regular Security Audits: Our systems undergo regular security testing.
• Firewall and Intrusion Detection: Advanced technology is used to protect against unauthorized access.

However, no organization can guarantee complete 100% security when transmitting information over the internet. You are therefore advised to keep your login details confidential and contact us if you notice any suspicious activity.

6. Data Retention Period

995det retains your personal information for as long as it is necessary to provide services, meet legal obligations, and serve legitimate business purposes.

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: After an account is closed, financial transaction records are retained for a specified period in accordance with regulatory guidelines.
• Disputes or Investigations: Relevant information is retained for the duration of any pending dispute or investigation.
• Voluntarily Provided Information: Information provided for promotional purposes is deleted upon your request.

Once the retention period ends, information is securely deleted or anonymized.

7. Your Rights

As a user of 995det, you have the following rights over your personal information:

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
• Right to Erasure: In certain circumstances, you can request that your information be deleted (subject to legal obligations).
• Right to Object to Processing: You can object at any time to opt out of marketing communications.
• Right to Data Portability: You can request a copy of your information in a structured format.
• Right to Withdraw Consent: For information processed on the basis of consent, you can withdraw that consent at any time.

To exercise any of the above rights, email [email protected] or contact us through 24/7 live chat support. We will process your request as quickly as possible.

8. Protection of Minors

995det's services are for those aged 21 and over only. We do not knowingly collect any information from minors and they are not permitted access to the platform.

Age is verified at the time of registration. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted. If you believe a minor is using our platform, please notify us immediately.

9. Third-Party Sites and Services

Our platform may at times have connections to third-party game providers or payment processors. These third-party sites or services have their own privacy policies and 995det is not responsible for their information processing practices.

We recommend that you read the privacy policy of any third party before sharing information with them. 995det is only responsible for information collected on its own platform.

10. Changes to the Privacy Policy

995det may update this privacy policy from time to time. In the event of any significant changes, we will notify you via your registered email or through the platform.

Continued use of the platform after changes are made will be considered as your agreement to the updated policy. You are therefore advised to visit this page regularly.

Previous versions of this policy will be provided upon request.

11. Contact Us

For any questions, concerns, or requests regarding this privacy policy, please contact us:

Our team will process any privacy-related requests from you as quickly as possible.