Your safety is our top priority
995det believes that gaming for entertainment is enjoyable only when it stays within limits. Follow our responsible gaming guidelines and stay safe.
The core pillars of responsible gaming
On the 995det platform, we follow several important practices to protect every player's mental and financial wellbeing.
Age verification
On 995det, only those aged 21 or above may open an account and play. Age verification is mandatory at registration. Access for minors is strictly prohibited.
Deposit limit setting
Set a daily, weekly, or monthly deposit limit to stay within your budget. Once a limit is set, it takes effect immediately. To increase it, a 7-day waiting period applies.
Time-out feature
If you feel you need a break, take a time-out from 24 hours up to 6 weeks. During this period, no transactions or gaming are possible on your account.
Self-exclusion
For long-term issues, choose self-exclusion — your account can be closed from 6 months up to permanently. Contact our support team and we will take immediate action.
24/7 support centre
For any concerns or issues related to gaming, our Bengali-speaking support team is available around the clock. Connect via live chat at any time.
Awareness and education
We regularly provide information and awareness content on signs of gaming addiction, risk management, and healthy gaming habits.
What is responsible gaming and why does it matter?
Responsible gaming means playing in a way where entertainment is the main purpose — not creating financial pressure or mental health problems. At 995det, we view gaming as a source of enjoyment, not a means of income.
Every player should be aware of their own limits. Losing bets is a normal part of gaming — placing more bets to recover lost money is never a solution.
Online gaming is growing in popularity in Bangladesh. That is why 995det is especially aware that without proper guidance and protective measures, it can be harmful. Our responsible gaming policy ensures that protection.
Important reminder: Gaming is an entertainment activity. Never play with money you cannot afford to lose — such as money set aside for bills, family expenses, or borrowed funds.
Healthy gaming guidelines
- Set a budget before you play and stick to it
- Set a time limit — avoid playing for long stretches without a break
- Treat gaming as a side activity, not your main source of entertainment
- Avoid gaming when you are stressed or feeling down
- Prioritise spending time with family and friends over gaming
- Do not place larger bets in an attempt to "win back" money you have lost
Keep control in your hands
At 995det, we give every player the ability to manage their own gaming experience. The tools below can be used at any time.
Deposit limits
Set a maximum amount you can deposit into your account each day, week, or month. Reducing a limit takes effect immediately; increasing one takes 7 business days.
Bet limits
Set a maximum amount you can wager within a given period. This helps reduce the risk of excessive betting.
Time-out
Temporarily pause your account for 24 hours, 7 days, 1 month, or 6 weeks. During this time, login and transactions are completely disabled.
Self-exclusion
For serious addiction, close your account completely for 6 months or longer. Permanent self-exclusion is also an option.
How to use these tools? After logging in to your 995det account, go to the "Account Settings" section and find the "Responsible Gaming" option to access these features. Our live chat is available around the clock for any assistance.
How do you know when you need help?
Gaming addiction often develops gradually and can be difficult to recognise at first. If you notice any of the signs below in yourself, contact us right away.
Ask yourself
If your answer to any of the questions below is "yes", pause and speak with our support team:
- Do I constantly think about gaming?
- Do I place more bets to win back money I have lost?
- Do I hide my gaming from family or friends?
- Do I feel restless or irritable when I am not playing?
- Have I spent money meant for bills or family expenses on gaming?
Common signs of addiction
Remember: Even if just one of the signs above applies to you, take action before it becomes serious. Our support team will help you without judgement.
Our policy on protecting minors
995det strictly follows a 21+ age policy. Keeping minors away from online gaming is our ethical responsibility. If you have children or teenagers in your household, take the following steps:
Device protection
- Use a password or PIN on your device
- Do not log in to your account in front of children
- Use parental control software
- Do not save passwords in your browser
Account protection
- Never share your login details with anyone
- Always log out after use
- Use a strong password
- If you suspect anything, change your password immediately
Report a violation: If you are aware of a minor using a 995det account, notify us immediately via live chat. We will investigate promptly and take the necessary action.
Age verification process
Every user's age is verified at the time of registration on 995det. Creating an account for anyone under 21 is strictly prohibited.
If at any time we believe that the age information provided for an account is false, we reserve the right to carry out additional verification.
You are not alone — we are here for you
For any issue related to gaming, the 995det support team is by your side around the clock. Talk to us without fear of judgement.
995det support centre
Live chat support
Chat directly in Bengali 24/7
Email Support
Response time
Instant response on live chat
Language
Full support in Bengali
If you are experiencing problems with gaming, let our team know. We will understand your situation and help you activate self-exclusion, deposit limits, or a time-out.
Do not hesitate to seek support
Gaming addiction is a real problem and it can happen to anyone. It is not a sign of weakness — reaching out for help is an act of courage.
The 995det support team will listen to you with complete confidentiality. You can speak with us without giving your name if you prefer.
Remember: the sooner you take action, the sooner you can return to a normal life. We will be with you at every step.
Mental health: Gaming addiction is a mental health matter. For serious issues, also speak with your family, a trusted friend, or a professional mental health specialist.
Common questions about responsible gaming
Below are answers to the most frequently asked questions.
Stay safe, play with enjoyment
Play responsibly and enjoy the many features of 995det. Check our FAQ for any questions or contact us directly.